Refund, Resend and Returns Policy
Refund, Resend & Returns Policy
At Zyfulfill, we guarantee 100% order accuracy for your Dropshipping Business. If issues occur, here’s our straightforward resolution process:
✅ When You Qualify for Refunds/Resends
- 📍 Lost in transit: Not delivered after carrier’s estimated timeframe
- 📷 Damaged items: Must include photographic evidence within 48 hours
- 📦 Wrong items shipped: If it’s our fulfillment error
❌ Non-Covered Cases
- 📮 Incorrect shipping address provided by customer
- 🚫 Packages refused or unclaimed
- 📄 Proof of address issue if applicable
⏱️ Processing Time
- 💰 Refunds: Processed within 2–5 business days after approval
- 📤 Reships: Dispatched within 2–5 business days
🌍 International Order Policies
- 🌐 Customs/duties: Issues must be resolved with buyer’s local authorities
- 📦 Return shipping: May apply for cross-border packages
